Privacy Policy — Shunno Studio

Last updated: November 24, 2025

This Privacy Policy explains how Shunno Studio (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website, purchase products or services, sign up for workshops, or otherwise interact with us.

Contact
Phone / WhatsApp: +880 17 9902 0731
Email: studio.shunno@gmail.com
Postal address: 5/6, Block F, Ground Floor, Lalmatia, Dhaka 1207, Bangladesh

1. Information we collect

We may collect and process the following personal information:

• Identity & contact data: name, postal address, email address, phone number.
• Payment & transaction data: payment instrument details (card/tokenized data) supplied via our payment gateway, transaction history. (We do not store full payment card numbers on our servers — payment processing is handled by our payment gateway provider.)
• Account data: username, password, orders, bookings, communication preferences.
• Profile data: preferences, interests, feedback, workshop attendance.
• Usage data: IP address, device and browser information, pages visited, cookies and similar tracking technologies.
• Communications: any messages you send to us (email, chat, phone).

2. How we use your information

We use personal data to:

• Process and fulfill orders, bookings, and payments.
• Communicate with you about your orders, workshops, bookings, and account.
• Provide customer support and respond to inquiries or complaints.
• Send marketing and promotional communications where you have consented; you may opt out at any time.
• Improve and personalize your experience on our site and develop products and services.
• Comply with legal obligations and protect our rights.

3. Legal basis for processing

Where applicable, we rely on one or more lawful bases to process personal data: contract performance, legitimate interests (e.g., fraud prevention, service improvement), consent (for marketing), and compliance with legal obligations.

4. Sharing and disclosure

We may share personal data with:

• Service providers and processors who assist with payments, shipping, email delivery, hosting, analytics, and customer support.
• Payment gateway providers to process payments (subject to their privacy/security practices).
• Legal & regulatory authorities when required by law or to protect our legal rights.
• Third parties only with your consent or as described at the time of collection.

We require third-party processors to implement reasonable security and confidentiality safeguards.

5. Cookies and tracking

• Our website uses cookies and similar technologies to enable basic site functions, analyze performance, and support marketing.
• You can manage cookie preferences through your browser settings. Disabling cookies may affect site usability.

6. Data retention

• We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and applicable laws.

7. Security

• We take commercially reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

8. Your rights

Depending on applicable law, you may have rights including:

• Access to and a copy of your personal data.
• Correction of inaccurate or incomplete data.
• Deletion or restriction of processing.
• Objection to processing and the right to data portability.
• Withdrawal of consent where processing is based on consent.

To exercise your rights or make a privacy request, contact us at studio.shunno@gmail.com or +880 17 9902 0731. We will respond in accordance with applicable law.

9. Children

• Our services are not intended for children under 13 (or such higher age as required by local law). We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected a child’s information without consent, we will take steps to delete it.

10. International transfers

• If personal data is transferred outside Bangladesh, we will ensure appropriate safeguards are in place to protect the data in accordance with applicable law.

11. Changes to this policy

• We may update this Privacy Policy. Any changes will be posted on our website with an updated “Last updated” date.

12. Contact

For questions about this Privacy Policy or privacy requests, contact:
Email: studio.shunno@gmail.com
Phone / WhatsApp: +880 17 9902 0731